Privacy Policy

When you sign up or train with us at Obsidre Thchronos Fitness, we're gonna need some basics to keep everything running smooth:

Personal Contact Stuff

Your name, email, phone number, and home address. Pretty standard gym membership info that lets us reach you about classes, schedule changes, or if you forgot your water bottle again.

Health & Fitness Data

We track your training progress, fitness assessments, injury history, and any medical conditions we should know about. This isn't us being nosy - it's literally to keep you from getting hurt during those brutal HIIT sessions. Our coaches need this to program your workouts safely and push you the right amount.

Payment Information

Credit card details, billing address, membership tier. We process payments through secure third-party processors, so we don't actually store your full card numbers on our servers.

Usage Data

Check-in times, classes you attend, equipment you use, and how often you're showing up. Helps us figure out what's working and what needs tweaking in our facility.

Technical Stuff

IP address, browser type, device info when you use our website or member app. Standard internet stuff that helps us fix bugs and make the site work better.

We're not hoarding your data for fun. Here's what we actually do with it:

• Running the gym: Managing your membership, scheduling classes, processing payments, and keeping track of who's using what equipment.
• Personalizing your training: Our coaches use your fitness data to create programs that actually match your goals and capabilities. Can't do that without knowing where you're starting from.
• Safety first: Medical info and injury history helps us prevent accidents. If you've got a dodgy shoulder, we need to know before loading up a barbell.
• Communication: Sending class reminders, schedule updates, membership renewals, and occasionally letting you know about new programs that might interest you.
• Improving our services: Analyzing trends to see what's popular, what times are busiest, and where we can do better.
• Legal compliance: Meeting Canadian privacy laws, tax requirements, and keeping records for liability insurance.

We won't spam you with nonsense or sell your email to supplement companies. If you're getting messages from us, it's because they're relevant to your membership.

Security isn't just about locked doors and key cards (though we've got those too). Here's how we keep your info safe:

Digital Security

• Encrypted data storage and transmission (SSL/TLS protocols)
• Secure, password-protected databases with limited access
• Regular security audits and software updates
• Firewall protection and intrusion detection systems

Physical Security

• Locked file cabinets for any paper records
• Restricted access to offices where data is stored
• Secure disposal of documents (shredding, not just tossing in the trash)

Staff Training

Our team knows the deal about confidentiality. They're trained on privacy practices and only access member info when they actually need it to do their jobs.

Real talk: No system is 100% hack-proof, but we're doing everything reasonable to protect your information. If there's ever a breach, we'll let you know right away as required by Canadian law.

We're not out here selling your info to the highest bidder. But we do share certain data with specific parties when necessary:

Service Providers

Payment processors, scheduling software companies, email service providers, and cloud storage services. These guys need access to do their jobs, but they're contractually obligated to keep your info confidential and only use it for the services they provide us.

Legal Requirements

If law enforcement shows up with a proper warrant or court order, we've gotta comply. Same goes for tax authorities or if we need to defend ourselves in legal proceedings.

Emergency Situations

If there's a medical emergency, we'll share relevant health info with paramedics or hospital staff. Your safety trumps privacy in those moments.

Business Transfers

If we ever sell the gym or merge with another facility (not planning on it, but you never know), your membership info would transfer to the new owners. You'd be notified if this happens.

What we DON'T do: Sell your email lists to marketing companies, share your workout data with insurance companies, or post your personal info publicly without permission.

Yeah, we use cookies - the digital kind, not the protein kind (though those are at reception).

Essential Cookies

These keep the site functioning. They remember your login, keep items in your cart if you're buying merchandise, and maintain your session. Can't really turn these off without breaking the site.

Preference Cookies

Remember your settings like language preferences, timezone, or if you prefer the schedule in list view vs calendar view. Makes your experience smoother.

Analytics Cookies

Help us understand how people use our website - which pages are popular, where folks are getting confused, how long they stick around. We use this to make improvements. The data's anonymized, so we're not tracking individuals.

Managing Cookies

You can control cookies through your browser settings. Block 'em all if you want, though some features might not work properly. Most browsers let you clear cookies whenever you feel like it.

We don't use advertising cookies or those creepy retargeting things that follow you around the internet.

It's your data, and Canadian privacy law gives you some solid rights over it:

Access Your Information

Request a copy of what personal data we've got on file for you. We'll send it over within 30 days, usually faster. There might be a small admin fee if it's a complex request.

Correct Inaccuracies

If something's wrong in your profile - old address, changed phone number, whatever - let us know and we'll fix it. You can update most stuff yourself through the member portal.

Delete Your Data

Want us to erase your info? We can do that, with a couple exceptions - we've gotta keep financial records for tax purposes and anything required by law. Once you're no longer a member and obligations are met, we'll wipe it.

Opt Out of Marketing

Every marketing email has an unsubscribe link. Use it. We won't take it personally. You'll still get essential stuff like payment receipts and schedule changes.

Withdraw Consent

If you gave us permission to use your info for something specific (like using your transformation photos in marketing), you can take that back anytime.

File a Complaint

If you think we've mishandled your data, contact us first so we can sort it out. Not satisfied? You can file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, shoot us an email at info@obsidrethchronos.info or call (416) 555-0847.

We don't keep your info forever. Here's the retention breakdown:

• Active members: We keep your full profile and training data as long as you're a member, plus 2 years after membership ends. Helps if you come back or if there's any disputes.
• Financial records: Kept for 7 years minimum for tax and accounting purposes. Canadian law requires this.
• Marketing contacts: If you signed up for our newsletter but never joined, we'll keep your email until you unsubscribe or it bounces repeatedly.
• Legal stuff: If there's ongoing litigation or an injury claim, we'll retain relevant records until the matter's resolved.
• Workout progress data: Deleted 2 years after membership ends unless you specifically request copies for your own records.
• CCTV footage: Security camera recordings are kept for 30 days then automatically overwritten unless there's an incident.

After retention periods expire, we securely delete or anonymize the data. Anonymized data (stuff that can't identify you personally) might be kept longer for statistical analysis.

Our programs are designed for adults 18 and over. We don't knowingly collect personal information from anyone under 18 without parental consent.

If a minor wants to train with us (we sometimes do teen athlete programs), a parent or legal guardian needs to sign all the paperwork and consent forms. The guardian's info goes into our system, and they control access to the minor's data.

If we discover we've accidentally collected data from a minor without proper consent, we'll delete it immediately. Parents can contact us anytime to review, update, or delete their child's information.

Our website might link to other sites - supplement companies we recommend, nutrition resources, fitness equipment retailers, or our social media pages. Once you click those links, you're on their turf and their privacy policies apply, not ours.

We try to only link to reputable sites, but we can't control what they do with your data or how secure they are. Do your own homework before giving them your info.

Same goes for social media - if you follow us on Instagram or Facebook, those platforms have their own data collection practices that are totally separate from ours.

We might update this privacy policy from time to time - new laws come out, we add new services, technology changes, whatever. When we make significant changes, we'll let you know through:

• Email notification to all active members
• A notice posted at the gym entrance
• A banner on our website
• Updated date at the top of this page

Minor tweaks like fixing typos or clarifying existing practices might not get the full announcement treatment, but the updated date will always change.

Keep using our services after we announce changes means you're cool with the updated policy. If you're not down with the changes, let us know and we can discuss your options, including ending your membership if it comes to that.